Illustrative example
A £130 ticket for an electric vehicle charging bay
This is a worked example showing how scanyourletter handles a real type of ticket. It is illustrative, not a named customer's story.
The letter
A Penalty Charge Notice from a London council. The contravention: parked in an electric vehicle charging bay during restricted hours without charging. £130, halved to £65 if paid within 14 days. The kind of letter most people would just pay to make go away.
What happened, step by step
Scan, about 20 secondsPhotograph the letter. The app reads it and names it: a council PCN, £130, the EV charging contravention, the 14-day discount window.
Know where you standIt explains this is a civil penalty, it never touches your credit file, and the council cannot send bailiffs without several formal steps first.
The intelligent bitFor an EV charging bay, the signage and bay markings must meet strict standards. The app drafts representations arguing exactly that: whether the time-plate was legible, whether the bay was correctly marked, and it asks the council for the enforcement officer's photographs.
Send it in your own nameThe letter opens in your own email, so it arrives from you. You stay in control of what is sent. If the council rejects it, the app reminds you the discount is normally re-offered, and that the tribunal is free.
The whole point: a frightened person who would have paid £65 to make it stop instead sends a strong, specific challenge in five minutes, at no cost, with a real chance the ticket is cancelled.
Scan your letter