Privacy policy

Last updated 15 June 2026

Who we are

scanyourletter (“we”, “us”) provides an app that reads letters you photograph and explains, in plain English, what they mean and what you can do. We are the data controller for the personal data described here.

Contact: hello@scanyourletter.com. Postal address and company registration details are shown in the app once registration is complete.

What data we process

• The letters you scan. The photo of your letter and the text read from it, which can include your name, address, a reference number, an amount owed and the sender.
• Your case. The debts, budget figures, repayment pot and draft letters you create in the app.
• Basic technical data. Standard information your browser sends when it loads the app or calls our reading service, used only to run the service securely.

Some of this can be sensitive, for example if a letter shows financial difficulty or you note a health issue when preparing a Breathing Space pack. We treat it with extra care and only process it to provide the service to you.

Where your data is stored

On your device. Your debts, budget, pot and draft letters are saved in your browser’s local storage on your own phone or computer. We do not hold a copy on a server. If you clear the app’s data, or clear your browser storage, it is gone.

How the scan works, and who reads your letter

When you scan a letter, the image is shrunk on your device and sent to our reading service, which passes it to Anthropic PBC (the provider of Claude, the AI that reads the letter). Anthropic processes the image to return the structured reading, then we return that to your app.

• We do not keep the image after the reading is returned.
• Anthropic processes the image as our processor under its commercial terms and, per those terms, does not use your inputs or outputs to train its models.
• Anthropic is based in the United States, so this involves an international transfer. It is protected by the appropriate UK transfer safeguards (the UK International Data Transfer Addendum to the EU Standard Contractual Clauses).

Why we are allowed to process it (lawful basis)

• Your consent and your request. You choose to scan a letter and to create a case, which is you asking us to provide the service.
• Our legitimate interests in running, securing and improving the app, balanced against your rights.
• For sensitive details, we rely on your explicit consent and on processing being necessary for a claim you are pursuing.

Who we share it with

• Anthropic, to read your letter, as described above.
• Our hosting provider (Netlify), which serves the app and runs the reading service.
• We do not sell your data, we do not use advertising trackers, and we do not send anything to a creditor, collector, council or court. Any letter you send is sent by you, in your own name.

How long we keep it

Your case stays on your device until you delete it. The letter image is processed transiently for the reading and not retained. Basic technical logs are kept only for a short period to keep the service secure.

Cookies and storage

We do not use tracking or advertising cookies. We use your browser’s local storage to save your case on your device so it is there when you come back. That storage never leaves your device.

Your rights

Under UK data protection law you have the right to access, correct, delete, restrict or object to the processing of your personal data, and to data portability. Because your case lives on your device, you can exercise most of these yourself by viewing, editing or clearing your data in the app. For anything else, email hello@scanyourletter.com.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

Children

The app is for adults. It is not intended for anyone under 18.

Changes

If we change this policy we will update the date above and, for significant changes, tell you in the app.

scanyourletter explains your rights and helps you draft your own letters. It is information, not regulated debt advice. See our terms for what that means.